Technical Stuff

How does the "Invite the community" feature work?

When you create an event, you can use the "invite the community" button to send an invitation to everyone in the local community. After you submit your request, the moderation team will review the request. Generally requests are reviewed the same day. After approval, an invitation email is automatically sent to everyone in the local area. The invitation email includes: - All event information - Your profile picture - Your name, age, and where you're from An example invitation is below:

How are "response rate" and "response time" calculated on my profile?

The purpose of the response rate and response time on your profile is to give people an idea on how likely it is that they will receive a response to their hosting request and how long it might take to receive a response. It also influences where you appear in search results. If you respond very quickly to hosting requests you will appear higher than someone who replies after many days. Try to respond to hosting requests as soon as possible, but definitely within two days! Response rate is the proportion of requests that received a response. A “response” is when you click the accept or reject button, or send a message in response to a hosting request. The categories are: - Not sure yet (Insufficient data): < 3 responses - Low: response rate <= 33% - Sometimes: response rate <= 66% - Usually: response rate <= 90% - Almost always: response rate > 90% Response time is the duration between when the hosting request was sent and the first response by the host. If the host didn’t respond yet or at all, then response time counts as “infinite”. "Response time" is based on the 33rd and 66th percentiles of your first responses to requests. So if a third of your fastest responses were in less than 1 hour, and the third of your slowest responses were more than 20 hours, then your response time will be reported as “1 hour to 20 hours”.

Where can I download the Couchers logo or wordmark?

You can use our logo and wordmark when organizing Couchers events or promoting Couchers. Our logo and wordmark are available in various formats. You can download our logo and wordmark here: https://drive.google.com/drive/folders/1LpArrYWQT94KMAfpX2iF5wNJn8r19K7p Our wordmark is the font "Manslava" and our primary font is "Ubuntu". The primary colors we use are the orange "#E47701" and teal "#00A398".

Couchers.org Android App Privacy Policy

*This document summarizes the Privacy Policy of the *Couchers.org Android app. Please also read the binding Terms of Service. This document was last updated 27th January, 2025. Overview We collect data required to provide you with the service, such as your profile information, your email address, and other data. We use cookies to keep you logged in. We take the protection of your data very seriously. All communication between you and the platform is encrypted with transport security (SSL/TLS), and data is stored securely on servers in accordance with industry standards. We want to make Couchers.org the best platform possible, so we additionally collect analytics data for the following reasons: to help us grow the platform (by finding out what kind of content and services appeal to users), to help us fix bugs and improve the experience for you and other users (e.g. so we can spend time on features you actually use), and for purposes of user safety and content moderation (e.g. to understand usage patterns by adversarial users). The analytics data we collect includes things like how users found us, what pages they read before signing up, what features they use on the platform, as well as debugging information such as: automated bug reporting, analytics on error rates, exception rates, and timings of different backend functionality. We believe this is necessary for the purpose of getting a full view into how the site is used and what the community wants from the platform. For now we use third-party tools for the client-side analytics, but we would like to build our own tooling to be able to better tailor it to the platform, please let us know if you would like to help us in this effort! We do not sell any user data and will only use or process it for purposes in line with our policies as well as our non-profit, community-led mission. Our service providers Our platform is hosted on Amazon Web Services (AWS), and we use a variety of their products to provide this service to you, including hosting our servers, storing our backups, and sending emails. We use Google Analytics for analytics purposes. We use Google Workspace for our email hosting, Sentry for automatic bug reports, and GitHub for code hosting and bug reports. We use a trusted third-party application called Iris ID by Iris Development AB to read your passport if you choose to complete Strong Verification. Please see the Additional terms for Strong Verification in our Terms of Service for further details. We may add additional service providers as needed, and will make an effort to update this document. How to contact us If you have any questions about your data or our privacy policy please do not hesitate to contact us at privacy@couchers.org