How are "response rate" and "response time" calculated on my profile?
The purpose of the response rate and response time on your profile is to give people an idea on how likely it is that
they will receive a response to their hosting request and how long it might take to receive a response. It also
influences where you appear in search results. If you respond very quickly to hosting requests you will appear higher
than someone who replies after many days. Try to respond to hosting requests as soon as possible, but definitely within
two days!
Response rate is the proportion of requests that received a response. A “response” is when you click the accept or
reject button, or send a message in response to a hosting request. The categories are:
- Not sure yet (Insufficient data): < 3 responses
- Low: response rate <= 33%
- Sometimes: response rate <= 66%
- Usually: response rate <= 90%
- Almost always: response rate > 90%
Response time is the duration between when the hosting request was sent and the first response by the host. If the host
didn’t respond yet or at all, then response time counts as “infinite”. "Response time" is based on the 33rd and 66th
percentiles of your first responses to requests. So if a third of your fastest responses were in less than 1 hour, and
the third of your slowest responses were more than 20 hours, then your response time will be reported as “1 hour to 20
hours”.
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