*This document summarizes the Privacy Policy of the *Couchers.org Android app. Please also read the binding Terms of Service. This document was last updated 27th January, 2025.
Overview
We collect data required to provide you with the service, such as your profile information, your email address, and other data. We use cookies to keep you logged in. We take the protection of your data very seriously. All communication between you and the platform is encrypted with transport security (SSL/TLS), and data is stored securely on servers in accordance with industry standards.
We want to make Couchers.org the best platform possible, so we additionally collect analytics data for the following reasons: to help us grow the platform (by finding out what kind of content and services appeal to users), to help us fix bugs and improve the experience for you and other users (e.g. so we can spend time on features you actually use), and for purposes of user safety and content moderation (e.g. to understand usage patterns by adversarial users).
The analytics data we collect includes things like how users found us, what pages they read before signing up, what features they use on the platform, as well as debugging information such as: automated bug reporting, analytics on error rates, exception rates, and timings of different backend functionality. We believe this is necessary for the purpose of getting a full view into how the site is used and what the community wants from the platform. For now we use third-party tools for the client-side analytics, but we would like to build our own tooling to be able to better tailor it to the platform, please let us know if you would like to help us in this effort!
We do not sell any user data and will only use or process it for purposes in line with our policies as well as our non-profit, community-led mission.
Our service providers
Our platform is hosted on Amazon Web Services (AWS), and we use a variety of their products to provide this service to you, including hosting our servers, storing our backups, and sending emails.
We use Google Analytics for analytics purposes. We use Google Workspace for our email hosting, Sentry for automatic bug reports, and GitHub for code hosting and bug reports.
We use a trusted third-party application called Iris ID by Iris Development AB to read your passport if you choose to complete Strong Verification. Please see the Additional terms for Strong Verification in our Terms of Service for further details.
We may add additional service providers as needed, and will make an effort to update this document.
How to contact us
If you have any questions about your data or our privacy policy please do not hesitate to contact us at privacy@couchers.org