Home Technical Stuff How are "response rate" and "response time" calculated on my profile?

How are "response rate" and "response time" calculated on my profile?

Last updated on Jul 12, 2024

The purpose of the response rate and response time on your profile is to give people an idea on how likely it is that they will receive a response to their hosting request and how long it might take to receive a response. It also influences where you appear in search results. If you respond very quickly to hosting requests you will appear higher than someone who replies after many days. Try to respond to hosting requests as soon as possible, but definitely within two days!

Response rate is the proportion of requests that received a response. A “response” is when you click the accept or reject button, or send a message in response to a hosting request. The categories are:

  • Not sure yet (Insufficient data): < 3 responses

  • Low: response rate <= 33%

  • Sometimes: response rate <= 66%

  • Usually: response rate <= 90%

  • Almost always: response rate > 90%

Response time is the duration between when the hosting request was sent and the first response by the host. If the host didn’t respond yet or at all, then response time counts as “infinite”. "Response time" is based on the 33rd and 66th percentiles of your first responses to requests. So if a third of your fastest responses were in less than 1 hour, and the third of your slowest responses were more than 20 hours, then your response time will be reported as “1 hour to 20 hours”.